Customer Relation Management
Customer Relationship Management (CRM) plays a pivotal role in improving customer satisfaction that, in turn, enhances a company’s revenues and profitability. Our Customer Relation Management tools enable you to maintain correspondence with customers across mediums, be it mail, telephone, social media or even live chat.
Let’s take a look at how our CRM tools help your business –
- Superior lead management
Use our CRM tools to manage leads effectively, qualify them, and convert them into customers all in one place. Track prospective customers on various social media platforms by adding your company’s social media handles with our advanced CRM tool, which will automatically add qualified leads to the corresponding database. These premium tools also score leads based on several attributes, so that your teams can sift through them effortlessly.
- Automate workflow
Remember the conditional flowcharts of ‘when’ and ‘if’? That’s how our CRM tools work to automate lead follow-ups, because, let’s face it, there’s little wiggle room for leads falling through the cracks in sales and marketing management. Your sales and marketing team can set conditions for follow-ups in that flowchart seamlessly, and the tool will take care of the rest.
- Hassle-free sales reporting
Make creating and managing reports hassle-free and convenient with our CRM systems. Use any of the templates in the tool or customise one for yourself. Drag and drop them in appropriate folders and keep interdepartmental reports organised.
These tools also simplify report search; just type out the initials and voila! You can also create dashboards using the tool, where each of your reports, their corresponding graphs can be accessed easily. The winning point of our advanced tool is, however, you can see which marketing campaigns are yielding most promising ROI thru Google Adwords reports.